Shipping Policy

Luxby Aura has fast and reliable shipping options wherever you wish to receive your skin care products in Canada and internationally.

CANADA

We offer free Standard shipping on orders over $100.

Order Processing Time

Orders are typically processed within 2 business days or less. Processing times may be longer during high volume periods or due to unforeseen circumstances. Shipping transit times are over and above processing times.

Confirmations (Order & Shipping)

All shipping options have tracking numbers for live tracing. At the time of placing your order with us you will receive an "Order Confirmation" by email confirming reception of your order. Once your order has been packed and shipped you will also receive a "Shipping Confirmation" by email providing you with your shipment tracking number. To ensure you receive our confirmations simply add us (mailto:luxbyaura@gmail.com) to your email address book.

Prices/Currencies

Prices listed on LuxbyAura website are in Canadian Dollars (CAD) and all orders are processed in Canadian Dollars (CAD). Depending on where you are making your purchases, the prices will be converted on your credit card statement to your home currency based on your credit card’s exchange rate at the time of the purchase.

Duties (International customers)

Customers purchasing from outside of Canada will be responsible for payment of any applicable duties and/or customs fees at the time the order arrives at its destination. These fees are determined by the country where the package is shipped. LuxbyAura is not responsible for any duties or customs fees. We recommend that you contact your local department of commerce to find out more information on any such fees that are applicable to your home country. Packages undergoing customs clearance may experience additional delays that are out of our control.

PO Boxes

Orders cannot be shipped to post office (PO) boxes.